Refund Policy
Last updated: 9 October 2026
Scope
This policy sets out how ZEYKOR will handle refund requests for digital products. No products are currently available for purchase. Any product-specific conditions will be shown before payment.
No automatic money-back guarantee
ZEYKOR does not offer a general satisfaction guarantee or an automatic refund simply because a request is made within a certain number of days after purchase. Requests are assessed against the issue, the product description, delivery records, and applicable consumer rights.
Issues we will review
Contact us if you were charged twice for the same order, did not receive the promised product, cannot access or use it because of a defect, or received content materially different from its description. We may help restore access, correct or replace the product, or issue a full or partial refund as appropriate. A remedy required by law will not be made conditional on accepting a replacement.
Changes of mind and expectations
A change of mind, lack of use, or an outcome that was never promised does not by itself qualify for a refund. This does not exclude a refund, cancellation right, or other remedy that applicable law requires. Downloading or accessing a product does not automatically remove those rights.
How to request help
Email hello@zeykorhq.com with the email used for the order, the order or payment reference, and a short description of the issue. Relevant screenshots can help; hide unrelated personal information. Never send passwords, security codes, or full card details. We may request only the information reasonably needed to verify the order and assess the issue.
Review and decision
We will review the relevant records and explain the outcome and next steps by email. Contact us as soon as you notice a problem so we can investigate; this is not a fixed claim deadline or a waiver of statutory rights. We may decline unsupported or abusive requests, with reasons, subject to applicable law.
If a refund is approved
We will confirm the amount and initiate the refund through Stripe, normally to the original payment method. If that method requires additional steps or cannot receive the refund, we will arrange the appropriate process. Bank and payment-provider processing times vary; an approval does not mean funds arrive immediately. Any mandatory legal deadline still applies. If a bank dispute is already open, tell us so the same payment is not refunded twice.
Your legal rights
Nothing in this policy limits mandatory rights under applicable Thai consumer law or other laws that apply to your purchase, including any required cancellation or refund rights. Where a mandatory legal rule conflicts with this policy, that rule prevails.